Epik Solutions CEO in Walnut Creek, California urges leaders to close the human gap in enterprise systems
WALNUT CREEK, CA / ACCESS Newswire / May 5, 2026 / The CEO of Epik Solutions is raising awareness about what he calls "the human gap" in enterprise technology initiatives, urging organizations to shift their focus from system replacement to operational clarity.
Drawing on insights from a recent executive Q&A, the CEO emphasized that most large-scale transformation efforts fail not because of poor software, but because of misalignment between tools and how people actually work.
"Too many companies start with the platform," the CEO said. "They should start with the workflow. If you don't understand how work really happens, you're building on assumptions."
The Cost of Getting It Wrong
Industry research supports the concern. According to McKinsey, nearly 70% of large transformation initiatives fail to meet their stated objectives. Gartner reports that over 60% of system replacement projects exceed budget or timeline targets. Meanwhile, Gallup's latest global workplace study shows that only 23% of employees are actively engaged at work.
"When adoption is low, leaders often blame training," the CEO said. "In reality, the design never matched the real environment."
He noted that enterprise environments today are often overloaded with disconnected systems. IDC research shows that only 32% of organizations fully trust their internal data, largely due to fragmented platforms.
"When numbers don't match across systems, decision-making slows down," he said. "That's not a software issue. That's an integration issue."
A Call for Simplicity Over Replacement
Epik Solutions is advocating for a measured approach. Rather than replacing entire technology stacks, the company encourages organizations to map real workflows, reduce friction points, and integrate existing systems before considering full replacement.
"We've seen teams cut process steps by 30 to 40 percent just by removing duplication," the CEO said. "No new platform required."
He pointed to internal observations from enterprise projects where simply reordering steps reduced errors and support tickets significantly.
"On one engagement, we reduced a 12-step workflow to seven," he said. "Error rates dropped by nearly half within a quarter."
The company reports that roughly 90% of its business comes from repeat clients, which the CEO attributes to measurable outcomes and structured KPI tracking.
"We define service level indicators at the beginning," he said. "If performance doesn't improve, we adjust. That discipline matters."
Closing the Human Gap
The CEO believes the most overlooked factor in enterprise change is employee experience.
"People are not resistant to change," he said. "They resist unnecessary friction."
He encourages organizations to observe employees directly before implementing new systems. In one case, watching a frontline user for five minutes revealed design flaws that would have cost months of rework.
"That five-minute observation changed the entire direction of the project," he said.
According to PwC, transformation initiatives that incorporate early employee input are 35% more likely to succeed. Yet many organizations skip this step in an effort to accelerate timelines.
"Speed without clarity creates rework," the CEO said. "Rework costs more than patience."
What Leaders and Teams Can Do Today
Epik Solutions is encouraging business leaders and operational teams to take practical steps on their own, regardless of company size.
"Start by mapping one workflow," the CEO said. "Time it. Count steps. Look for duplication."
He also recommends reviewing integration points before purchasing new tools.
"Ask whether your systems are talking to each other," he said. "If they're not, fix that first."
Additional actions he suggests include:
Conducting direct workflow observation sessions
Measuring adoption rates, not just launch metrics
Reducing process steps wherever possible
Creating safe feedback channels for frontline employees
"Complexity grows by default," the CEO said. "Clarity takes effort. But clarity scales better."
Looking Ahead
As enterprise systems continue to evolve with AI and predictive analytics, the CEO believes the same core principle will apply.
"Applied intelligence only works when the foundation is stable," he said. "You can't automate chaos."
Epik Solutions plans to continue advocating for process-first design and structured integration practices across industries, including utilities and climate-focused infrastructure initiatives.
"Our goal isn't disruption for its own sake," he said. "It's helping organizations simplify and grow in a way that lasts."
To read the full interview, visit the website here.
About Epik Solutions
Founded in 2015, Epik Solutions is a global enterprise transformation company headquartered in Walnut Creek, California, with teams across the United States, India, and Mexico. The company specializes in workflow optimization, AI transformation, workforce solutions, and system integration. Epik Solutions focuses on measurable outcomes, operational clarity, and sustainable growth, with approximately 90% of its business coming from repeat clients.
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SOURCE: Epik Solutions
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