PCI Pal (LON: PCIP), the global provider of cloud-based secure payment solutions, is expanding its healthcare payments capabilities with the new PCI Pal Connector, a secure integration that brings PCI compliant, omnichannel payments directly into Epic — one of the world’s leading Electronic Health Record (EHR) systems.
This new capability enables healthcare providers to process payments securely across any channel, without exposing sensitive data to agents or internal systems. With the PCI Pal Connector, organizations can now take payments safely and compliantly within the Epic workflows their teams use every day, supporting patient billing, registration, and follow-up processes.
“Our integration with Epic helps healthcare organizations close the loop on patient engagement by connecting payments to the same workflows used for care and communication,” said Mufti Monim, Chief Technology Officer at PCI Pal. “This means faster collections, a more accessible payment experience for patients, and a significantly reduced compliance burden for healthcare providers.”
A Stronger, Safer Foundation for Healthcare Payments
Healthcare organizations face growing challenges in managing fragmented and complex payment processes. Many existing payment workflows operate outside of the EHR environment — leading to data silos, manual reconciliation, and increased cost-to-collect.
The PCI Pal Connector eliminates those barriers, enabling secure, omnichannel payments — via phone, keypad, or digital link — within familiar Epic environments. Agents can launch or assist payments directly from Epic’s tools, with transactions recorded automatically in the system of record.
This integration empowers healthcare providers to:
- Simplify compliance: Sensitive card data is securely routed through PCI Pal’s PCI DSS Level 1 certified cloud platform, keeping all payment information out of Epic and de-scoping teams from PCI compliance.
- Enhance patient experience: Patients can pay how they prefer — by card, ACH, or digital wallet — in an inclusive, accessible experience.
- Boost operational efficiency: Real-time data flow reduces manual effort and supports faster reconciliation and collections through any interaction.
PCI Pal strengthens the healthcare sector’s ability to deliver safe, seamless, and compliant patient experiences.
Availability
PCI Pal’s secure payment solution is now live with Epic customers and is listed in the Epic Connection Hub, allowing Epic customers to discover and deploy the integration easily. You can find PCI Pal in the Connection Hub on Epic Showroom and learn more at ww.pcipal.com.
Epic is a registered trademark of Epic System Corporation.
About PCI Pal
PCI Pal (LON: PCIP) is the global provider of secure payment solutions, empowering organizations to securely take payments across any business communications environment including voice, chat, social, email, and contact center. With its patented, cloud-based platform, PCI Pal ensures that no sensitive payment data ever enters or passes through an organization’s environment, helping businesses stay compliant while delivering exceptional customer experiences.
View source version on businesswire.com: https://www.businesswire.com/news/home/20251118392390/en/
“Our integration with Epic helps healthcare organizations close the loop on patient engagement by connecting payments to the same workflows used for care and communication,” said Mufti Monim, Chief Technology Officer at PCI Pal.
Contacts
Media Contact
Nicole Von Seggern
nicole.vonseggern@pcipal.com