Articles from Bloomfire

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been named a Silver winner in the Stevie® Awards for Sales & Customer Service in the Best Use of Technology in Customer Service category. Now in its 20th year, the Stevie Awards are the world's top honors for customer service, contact center, business development, and sales professionals.

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been named a winner in FoundryCo.’s InfoWorld Technology of the Year Awards 2025 in the AI and Machine Learning category. Now in its 25th year, the Technology of the Year Awards honor the most innovative software development, DevOps, data management, and AI/ML products shaping today’s enterprise technology landscape.

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been awarded the prestigious KM Promise Award at the 2025 KMWorld Awards and has also been named to the inaugural KMWorld Top 10 list in the Collaboration category.

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, today announced its participation in two premier industry conferences this November. CEO Philip Brittan will deliver keynote presentations at the NexGen Banking Summit USA and KMWorld 2025, reinforcing the company's commitment to helping organizations across industries transform knowledge into strategic advantage.

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, today announced it has received two major accolades: a spot on CIOReview’s 2025 list of Top AI Knowledge Management Software Platforms and Tools for the second year running and inclusion in KMWorld’s AI 100. These recognitions reflect Bloomfire’s growing impact in transforming enterprise knowledge from static content into dynamic, AI-ready intelligence.

Bloomfire, the AI-powered knowledge management (KM) platform, today released “The Value of Enterprise Intelligence,” a report analyzing six months of data collected from 10,000 Bloomfire customers across 115 companies. The research reveals that inefficient knowledge management practices directly impact, on average, 25% of a business’s annual revenue. For a Fortune 500 company generating $9 billion annually, this translates to approximately $2.4 billion in enterprise value at stake each year, affecting revenue, productivity, innovation, and operating costs.

Bloomfire, the AI-powered knowledge management (KM) platform, today announced that former Google executive Philip Brittan has been appointed as Chief Executive Officer. Brittan’s appointment comes at a time when knowledge management, enterprise search, and business intelligence are converging, requiring organizations to go beyond traditional store-and-search systems to actively drive knowledge value and surface insights for smarter, faster decision-making. Brittan champions this paradigm shift, defining a new category of Enterprise Intelligence as a way of approaching knowledge and its broad value to companies.

Bloomfire, the leader in knowledge engagement software, today announced that Primus Capital (“Primus”) has made a significant growth equity investment in the company. Primus will partner with the Bloomfire management team to drive the company’s next phase of growth.

Bloomfire, the leading knowledge engagement platform that empowers employees to find the information needed to do their jobs, released the Five Best Practices to Future-Proof the Customer Experience study conducted by 451 Research, part of S&P Global Marketing Intelligence. The survey solicited data from 300 customer experience industry leaders in the US and Canada working at enterprise-level companies across six vertical industry sectors.