New Study Reveals the “Transactional Gap”: 1 in 4 QSR Guests Missing Human Connection in the Age of AIOTTAWA, March 31, 2026 (GLOBE NEWSWIRE) -- Intouch Insight Ltd. (TSXV: INX) (OTCQX: INXSF) (“Intouch” or the “Company”), a leader in customer experience management solutions, today released the results of its 2026 On-Premises Study, revealing a critical disconnect between operational efficiency and genuine hospitality in the quick-service restaurant (QSR) industry. As brands increasingly turn to AI and automation to bridge the labor gap, a new "Transactional Gap" has emerged: high technical proficiency overshadowed by a decline in human interactions.
New Study Reveals Shift in "Pizza Wars": Mid-Sized Chains Closing the Gap on Industry GiantsOttawa, Ontario, Jan. 05, 2026 (GLOBE NEWSWIRE) -- Intouch Insight, a leader in customer experience measurement, today released its 2026 Annual Pizza Delivery and Carryout Study, shedding light on the competitive landscape of the pizza industry. The study confirms that food quality stands as the most significant driver of overall satisfaction, a trend that is leveling the playing field for mid-sized chains competing against industry giants.
Chick-fil-A Leads in Satisfaction, YUM! Brands Dominate Speed, and Raising Cane's Comes Out Strong in the Highly Anticipated 2024 Intouch Insight Annual Drive-Thru Study.The 24th Intouch Insight Annual Drive-Thru Study was released today in partnership with QSR® Magazine. It examines the drive-thru performance of leading quick-service restaurant brands. This year, Raising Cane’s makes its debut, joining Wendy’s, McDonald’s, Burger King, Taco Bell, KFC, Arby’s, Hardee’s, Carl’s Jr., Dunkin', and Chick-fil-A as benchmark brands.
Intouch Insight Confirms: DoorDash Leads, Restaurants Beat Out Convenience Stores, and Order Batching Hurts Customer Experience in Third-Party Delivery.The first Intouch Insight Third-Party Delivery Study, released today in partnership with Informa Connect Limited, provides key insights into the performance of three leading food delivery companies—DoorDash, Uber Eats, and Grubhub—across both restaurant and convenience store segments.
Intouch Insight Study Reveals Innovative Strategies for Meeting Tomorrow's Convenience Store NeedsA new Intouch Insight study shows that convenience stores investing in technology and personalized services are seeing significant gains in customer satisfaction and loyalty.
Intouch Insight confirms: Investments into tech-superior restaurant prototypes are paying offAn Intouch Insight study has found that 7 out of 10 brands’ innovation experiences outperformed the legacy experiences. The investment made in these new restaurant prototypes, like Burger King's Sizzle, Taco Bell's Go Mobile, and Wendy's Global NextGen, has resulted in notable improvements to key customer experience metrics.
Intouch Insight to Present at the SNN Network Canada Virtual Event on Wednesday, December 8, 2021OTTAWA, ON / ACCESSWIRE / December 1, 2021 / Intouch Insight (TSXV:INX)(OTCQX:INXSF), a leading provider in Customer Experience Management software and services, today announced that it will be presenting at the SNN Network Canada Virtual Event 2021 on Wednesday, December 8, 2021 at 10:30 AM EST. Cameron Watt (President & Chief Executive Officer of Intouch Insight) will be hosting the presentation and answering questions from investors. To
