Articles from Kustomer

Kustomer, the AI-native customer experience platform, today announced two new additions to its growing AI Assistants family: the Kustomer AI automation assistant (now Generally Available) and the Kustomer AI observability assistant (now in Early Access). These tools help CX teams gain immediate clarity into what is powering their customer experience, from workflows, rules, and routing logic to the behavior of AI agents in live interactions.

Kustomer, the leader in AI-powered customer service, today announced a $30 million Series B funding round led by Norwest, with continued support from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. This investment will accelerate Kustomer’s AI product roadmap and platform development, allowing the company to scale as it meets rapidly growing demand.

Kustomer, the leader in AI-powered customer service, today announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow management and deliver faster, more personalized customer support. With these additions, Kustomer enhances its platform by enabling teams to efficiently handle internal tasks and match customers with the agents best suited to meet their specific needs.

Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations to deliver next-generation CX at unparalleled speed and scale. With revolutionary AI Agents natively integrated throughout the platform and a disruptive new pricing model, Kustomer continues its mission to eliminate bad customer service and help businesses compete in an AI-driven future.

Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today unveiled its “2024 State of Pricing in Customer Service” report which offers critical insights into the evolving landscape of pricing in customer service. The survey of 200 customer service professionals representing consumer services, financial services, healthcare, retail, and travel companies highlights a significant shift from traditional seat-based pricing models to more flexible, usage-based options that better accommodate the diverse needs of modern businesses, including the integration of AI.

Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today announces the appointment of Douglas Hanna as the company’s first President and Chief Operating Officer. A former executive at Zendesk and Grafana Labs, Hanna is an industry veteran known for his ability to scale companies and operational expertise.

Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today unveiled its "2024 AI and Customer Service Index," which provides an in-depth analysis of how AI is transforming customer service, highlighting both the opportunities and challenges that lie ahead for businesses. From the growing acceptance of AI across generations to the need for integrated solutions that combine technology with human expertise, the findings provide a roadmap for companies looking to thrive in this new era of customer service excellence.

Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, announces its continued progress and innovation in redefining the customer experience landscape in 2024. Through product development, strategic hires, significant customer wins and industry recognition, Kustomer’s growth in the first half of the year has paved the way for an accelerated integration of human expertise and cutting edge AI technology to transform the customer service industry.

NEW YORK, Dec. 06, 2023 (GLOBE NEWSWIRE) -- Kustomer, an industry-leading AI-powered customer service CRM, is announcing a groundbreaking innovation in artificial intelligence. Introducing KIQ Customer Assist featuring AI Responses – an enhanced chatbot powered by multiple engines, including OpenAI's ChatGPT, poised to deliver up to a remarkable 45% increase in automation efficiency for businesses.

A WhatsApp integration that can transform the way businesses connect with consumers globally and seamlessly by leveraging AI-powered Kustomer CRM data

Original investors Redpoint, Battery and Boldstart Ventures reinvest in Kustomer, the industry leading Conversational CRM platform aiming to disrupt the way companies and customers communicate across modern messaging channels

Original investors Redpoint, Battery and Boldstart Ventures reinvest in Kustomer, the industry leading Conversational CRM platform aiming to disrupt the way companies and customers communicate across modern messaging channels