AI Took Over Holiday Customer Service in 2025 But Most Shoppers Still Preferred Humans, New Liveops Survey Finds
Artificial Intelligence surged throughout the 2025 holiday shopping season, but consumers remain divided on its impact. New data from the Liveops 2025 Holiday AI & Customer Service Report shows that nearly 8 in 10 consumers (78%) have used AI or automation for customer service this season, and 73% say they’ve relied on it more than last year. Yet despite its ubiquity, only 29% say AI has improved their experience, while 54% say human agents are still doing better.
Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022
Liveops, Inc., a leading virtual contact center is celebrating National Customer Service Week across the U.S. Tens of thousands of agents and hundreds of employees will participate in the week-long celebration from October 3 to 7, 2022.
