Procedureflow Launches AI Search and AI Process Designer to Transform Knowledge Management and Process CreationSAINT JOHN, New Brunswick, Dec. 02, 2025 (GLOBE NEWSWIRE) -- Procedureflow, the intelligent knowledge management platform, today announced the launch of AI Search and AI Process Designer, two new AI-powered tools designed to help employees and agents find answers faster and create process flows more efficiently. These new capabilities enable organizations to accelerate resolution times, improve service quality, and simplify process creation in customer service and support across human, bot, and self-service channels.
Procedureflow Appoints Sarah Jeanneault as Vice President of MarketingSAINT JOHN, New Brunswick, Sept. 04, 2025 (GLOBE NEWSWIRE) -- Procedureflow, a leading provider of knowledge management software, today announced the appointment of Sarah Jeanneault as Vice President of Marketing. Sarah brings more than 20 years of experience leading growth-focused strategies across marketing, product, sales, and customer experience.
Laivly and Procedureflow Partner to Bring AI-Powered Efficiency to Contact CentersSAINT JOHN, New Brunswick, Aug. 21, 2025 (GLOBE NEWSWIRE) -- Procedureflow, a leading knowledge management software, today announced a strategic partnership with Laivly, a leader in artificial intelligence solutions for contact centers. This collaboration will combine Procedureflow’s visual guidance with Laivly’s AI capabilities to help contact center teams deliver faster, more accurate, and consistent customer support and customer experiences.
