Quantum Metric Research Names a Widening Customer Listening Gap as Digital's Next Big Business ProblemNew Customer Voice Benchmark finds brands are investing more in customer feedback, but half of consumers have stopped giving it
Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise TeamsSummer 2026 Launch brings Felix Agentic to general availability, extends visibility across mobile and AI-driven traffic, and helps enterprises move faster from digital signals to trusted action
Agentic Analytics Drives Quantum Metric to Record Growth and Largest Customer Commitment in Company HistoryFelix Agentic’s depth of data capture, real-time observability, and mobile-first access helped Quantum Metric reach new benchmarks for H1 new + upsell ARR
AI drives customer loyalty, but doubles abandonment when digital experiences failNew Quantum Metric benchmark report finds 98% of consumers will repurchase from AI-recommended brands, but only if the experience is frictionless
Quantum Metric Launches Felix Agentic, the Autonomous Digital Experience AnalystNew agentic AI solution utilizes Gemini models to deliver instant insight, contextualized in business objectives, and powered by a dataset 2,700x richer than traditional analytics or marketing clouds
