eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2024SUNNYVALE, Calif., Nov. 08, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the AI knowledge management platform, announced that the eGain AI Knowledge Hub was selected as the Readers’ Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category.
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24eGain AI Agent™ delivers breakthrough self-service experience with guided reasoning across knowledge base, website, and enterprise content
AI knowledge thought leaders and practitioners to convene at eGain Solve 2024SUNNYVALE, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the AI knowledge platform for customer service, today announced the eGain Solve 2024 conference to usher in the era of AI knowledge to transform business performance. The event will be held at the Hyatt Regency O’Hare in Chicago on October 29-30, 2024.
eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & SonsSUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the AI knowledge platform for customer service, today announced the release of “Knowledge Management For Dummies, eGain 2nd Special Edition”, published by John Wiley & Sons. Available in both e-book and print formats, the 2nd Special Edition is an updated version of its popular first edition, which received thousands of downloads.
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor ExperienceSUNNYVALE, Calif., June 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the leading AI knowledge platform for customer service, today announced that Virginia529 has selected the eGain Knowledge Hub™ to enhance its customer service.
Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer ServiceSUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the AI knowledge platform for customer service, today announced that a Global 50 manufacturing giant has selected eGain as its strategic AI knowledge platform to provide trusted answers for customer service.
TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities
TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (
NASDAQEGAN), the number one AI knowledge platform for customer service. TELUS International offers the eGain Knowledge Hub™ as an integrated solution as part of its Contact Center as a Service (CCaaS) offering, or as a standalone customer self-serve option, proactively delivering trusted answers and personalized guidance.
eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility ClientSUNNYVALE, Calif., May 02, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the leading AI knowledge platform for customer service, today announced an online seminar on generative AI for customer service, featuring one of its leading utility clients.
eGain Announces AssistGPT™ for CCaaS at Enterprise ConnectSUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.
eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in BerlinSUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQEGAN), the leading AI knowledge platform for customer engagement, today announced that the company will showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, scheduled for February 26-29.
TENAQUIP Selects eGain for Digital Customer ServiceSUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading distributor of industrial supplies, selected eGain for digital customer service (DCS).
Investment Management Giant Selects eGain to Modernize Knowledge ManagementSUNNYVALE, Calif., Dec. 05, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the knowledge automation platform for customer engagement, announced that a global investment management company has selected eGain Knowledge Hub™ to transform experiences for thousands of contact center agents, financial advisors, and knowledge authors.
eGain Wins KMWorld Magazine’s KM Promise Award for 2023SUNNYVALE, Calif., Nov. 10, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the knowledge automation platform for customer engagement, announced that it was selected by KMWorld magazine for the 2023 KMPromise Award.
Rogue Credit Union Elevates CX with eGain Knowledge HubSUNNYVALE, Calif., Oct. 18, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the leading knowledge hub for customer engagement, announced that Rogue Credit Union has deployed its top-rated solution to assist contact center agents and retail bankers across the business.
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer EngagementSUNNYVALE, Calif., Sept. 25, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT™ at its Solve™ 23 conference, being held on September 25, at the Brewery, London.
eGain Solve™ 2023 Ushers the Era of Knowledge Automation, Ignited by Generative AISUNNYVALE, Calif., Aug. 29, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the leading knowledge management platform provider for customer engagement automation, announced its Solve™ 23 conference to be held on September 25, at the Brewery, London. It will showcase the next generation of eGain Knowledge Hub™, melding generative AI and knowledge management to automate service.
eGain Partners with Talkdesk to Modernize Customer ServiceSUNNYVALE, Calif., July 20, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities.
eGain Launches One-of-a-Kind Pilot Program for Generative AISUNNYVALE, Calif., June 27, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the leading AI Knowledge platform for customer engagement automation, today announced the launch of a unique pilot program to help businesses adopt generative AI in a risk-free way—eGain® Innovation in 30 Days™ for Generative AI.
eGain Launches First-of-Its-Kind Knowledge Academy to Create Global Community of Modern Knowledge Management PractitionersSUNNYVALE, Calif., June 21, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the leading AI Knowledge platform for customer engagement automation, today announced the launch of the eGain® Knowledge Academy™. Dedicated to fostering a community of knowledge management (KM) professionals—executives, practitioners, researchers, academics, and students—the Academy is focused on the pragmatic application of AI-infused KM to create business value.
Randolph-Brooks Federal Credit Union Partners with eGain and GreenPath for AI-Powered Coaching AutomationSUNNYVALE, Calif., May 04, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQEGAN), the leading knowledge platform for customer engagement, today announced that Randolph-Brooks Federal Credit Union (RBFCU) selected the eGain AI Coach™ to offer personalized financial wellness plans at scale to its members and employees. Pre-packaged with financial wellness counseling expertise from GreenPath, a national nonprofit that provides financial counseling and education, eGain AI Coach uses behavioral best-practices, conversational automation, and digital messaging to guide people.
